The following right of revocation applies for contracts with consumers in the sense of § 13 BGB (German Civil Code):
Exclusion of the right of revocation
The right of revocation does not apply to contracts pertaining to the delivery of goods that have been produced to customer specification or that are clearly tailored to personal requirements or that by their nature are not suitable for return.
Right of revocation
You may revoke your contractual agreement within 14 days in writing (e.g. letter, fax, e-mail) without stating reasons, or – if the item is at your disposal before the end of the period – by returning the item. The period begins after the receipt of this written instruction by the recipient (if the same type of goods are supplied on repeated occasions not before receipt of the first partial delivery) and not before we have fulfilled our obligations to provide information as defined in article 246 § 2 in conjunction with § 1 subpar. 1 and 2 EGBGB (Introductory Law to the German Civil Code). To comply with the notice period, the punctual dispatch of the revocation or the item shall suffice. The revocation shall be sent to
51469 Bergisch Gladbach
Fax no.: +49 2202-2924-99
Consequences of revocation
In the event of an effective revocation, already received services on either part are to be returned and, if necessary, any profit drawn (e.g. interest) surrendered. If you are unable to return or surrender the service received and benefits (e.g. use advantages) to us in whole or in part or only in a deteriorated condition, you must provide us with appropriate compensation. For the deterioration of the item and for benefits drawn, you shall only be obliged to provide compensation insofar as the benefits or the deterioration are attributable to the handling of the item that exceeds the test of the properties and function. “Test of the properties and function“ is understood to be the testing and trying out of the respective goods, such as is possible and usual in any shop. Items which can be sent as a package must be sent back to us at our risk. You are responsible for covering the regular costs of returning the goods, if said goods delivered are as ordered and if the price of the goods to be returned does not exceed 40 euros or if, in the case of a higher price of the item at the time of the revocation, you have not yet provided the compensation or have not paid a contractually agreed partial payment. Otherwise, you shall not be required to pay for the return delivery. Obligations to reimburse payments must be met within 30 days. The period shall commence for you upon sending your revocation notice, and for us upon receipt thereof.
– End of revocation instructions –
Exclusion of revocation right:
The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and whose production is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer.
Please use this form for your revocation: